Privacy Policy

Effective Date: 01 August 2023

At Kuala.io, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use and protect it, and your rights regarding your personal information. By accessing or using our website, you consent to the terms of this privacy policy.

  1. Information We Collect: We may collect various types of information from you when you visit and use our website:

1.1. Personal Information:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Billing information

1.2. Non-Personal Information:

  • Device information (e.g., IP address, browser type, operating system)
  • Cookies and similar tracking technologies
  1. How We Use Your Information: We will use your information for the following purposes:

2.1. To provide and improve our services to you.

2.2. To communicate with you regarding updates, promotions, and customer service.

2.3. To process payments and transactions.

2.4. To respond to your inquiries and provide support.

2.5. To conduct research and analysis for improving our website and user experience.

2.6. To comply with legal obligations and protect our rights.

  1. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us collect data on your usage patterns, which allows us to optimize our site and tailor content to your preferences. You have the option to disable cookies through your browser settings, but please note that certain features of our website may not function properly without cookies.
  2. Third-Party Services: We may use third-party services to improve our website and better serve our users. These services may collect information on our behalf. However, we do not sell, trade, or otherwise transfer your personal information to third parties without your consent.
  3. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
  4. Children’s Privacy: Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it.
  5. Your Rights: You have the following rights regarding your personal information:

7.1. Right to Access: You can request a copy of the personal information we hold about you. 7.2. Right to Correct: You can request corrections to any inaccuracies in your personal information. 7.3. Right to Erase: You can request the deletion of your personal information from our records. 7.4. Right to Object: You can object to the processing of your personal information for certain purposes. 7.5. Right to Restrict: You can request restrictions on the processing of your personal information.

To exercise any of these rights, please contact us using the information provided below.

  1. Changes to this Privacy Policy: We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please check this page periodically to stay informed about our current privacy practices.
  2. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kuala Tech Limited

info@kuala.io

Unit 8D, 1st Floor, Pangaea Office Park, Plot No. 2374, Off Great East Road, Lusaka.

Effective Date: August 01, 2023